Shipping policy
Shipping Policy
Thank you for shopping with us. Below you’ll find important information regarding order processing and shipping.
Processing Time
All orders are processed within 2–5 business days (excluding weekends and holidays).
Please note that during high-demand periods, processing times may be slightly extended.
Once your order has been processed, you will receive a confirmation email with tracking details.
Shipping Time & Rates
Shipping times vary depending on your location:
- Canada: 2–7 business days
- United States: 4–10 business days
- International: 7–15 business days
Shipping rates are calculated at checkout based on your location and selected shipping method.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email.
Please allow up to 48 hours for tracking information to update.
Delays
We are not responsible for shipping delays caused by:
- Courier issues
- Customs clearance (for international orders)
- Incorrect or incomplete shipping addresses
Incorrect Address
Customers are responsible for providing accurate shipping information.
If an incorrect address is provided and the package is returned to us, additional shipping fees may apply for reshipment.
Lost or Stolen Packages
We are not responsible for lost or stolen packages once they have been marked as delivered by the courier.
If you experience an issue, please contact the shipping carrier directly.
Order Changes & Cancellations
Once an order is placed, it cannot be modified or canceled after processing has begun.